Never Stuck at Sign-In: Error Reports and New-Device Verification
Hit a problem signing in? Send a report in one click. Signing in from a new device? A quick email code gets you in.
Built for: Everyone who signs in to Acopone, and the platform admins who keep them moving.
A sign-in problem is the most frustrating kind: you can't even get in to ask for help. So we made getting help part of the sign-in page itself.
What's new
- Send an error report in one click. At the bottom of the Acopone sign-in page there's now a Send error report button. It sends your email and the exact error you saw straight to our team. No screenshots, no back-and-forth.
- A Support inbox for admins. Every report lands on a new Support page in Acopone Admin, visible only to platform admins. Each report shows who it's from and what went wrong, and can be marked resolved once it's handled.
- Smooth sign-in on new devices. Signing in from a phone or laptop we haven't seen before used to fail. Now Acopone emails you a verification code, you enter it, and you're in.
Why it matters
Help when you need it most. Users can reach us from the one screen they're stuck on, with all the details we need to fix the problem attached.
Faster fixes. Admins see the real error message, not a vague "it doesn't work", so problems get solved on the first try.
Secure without the friction. New-device verification keeps accounts protected while making sure legitimate users are never locked out.
The outcome
Fewer people stuck at the door, and a support team that knows exactly what happened when someone is.